FAQs
What is Pilates?
Pilates is an innovative and safe method of exercise evolved from the principles of Joseph Pilates using the Reformer, Mat or Barre offering a variety of pilates apparatus. Pilates is a safe, non impact exercise system that will help strengthen and isolate the muscles surrounding your joints. Pilates teaches body awareness, good posture and graceful movement. Pilates improves core strength, flexibility, agility and helps alleviate back pain. With regular practice Pilates can dramatically transform the way your body looks, feels and performs.
I’m a beginner where should I start?
If your new to Reformer begin with Reformer Essentials to learn the basics and focus on your body positioning and form. Reformer is very assisted and supportive on the carriage. Please arrive 10 mins early prior to starting your first session so we run through the orientation of the reformer with you.
What should I wear and bring to class
Grip socks are compulsory for all classes for safety and hygiene purposes. Grip socks are available to purchase for $19.95. We offer a range of colours and sizes in studio. Please wear cool and comfortable clothes for your exercise. It is important to stay hydrated so please bring your water bottle. We provide all your equipment including mats and props for class. Storage space is available for you to store your belongings during class. Please refrain from bringing any valuables to class as we can not take responsibility for lost items in the studio.
When do I need to arrive?
Please arrive 10 minutes early to your first class. This will allow you to familiarise yourself with our studio, meet your instructor and have a briefing on the class you will be attending. If you have any injuries that have not been discussed with your instructor, please contact the studio in advance so your instructor is aware and prepares modifications accordingly for the class. Please switch off all mobile phones during class as a courtesy to all other participants.
What parking and facilities do you offer at the studio?
We provide drinking water for you to fill your water bottle and stay hydrated throughout the class. Our studio offers a generous size restroom with plenty of space for changing. There is ample parking surrounding the complex available for your use.
Do I need to book?
Yes - bookings are essential. Please book in advance to ensure you gain a spot in your favourite classes and time slots! You can complete bookings through our website or most conveniently with the MindBody App available for download onto your iPhone- please contact our studio staff for assistance downloading and navigating the App if required, we are happy to help.
Our direct business link to MINDBODY for bookings and purchases:
https://www.mindbodyonline.com/explore/locations/pilates-performance-studio
What does ‘waitlist’ mean?
We keep our class numbers limited to ensure each of our clients receive a safe, personalised, and effective workout at Pilates Performance Studio. If a class is full, you have the option to select waitlist and you will be notified through the MindBody App should a place become available for you in class. Please ensure you select SMS for reminders and schedule changes on your mindbody account. It is important to keep track of your bookings, if you are on the waitlist, we will SMS or email you if a space becomes available.
No shows & Cancellations
Being fair and kind to everyone we have a strictly 12 hour Cancellation Policy through the MindBody App. To ensure your cancellation is received and the next client waiting in line can be offed a spot immediately, we only accept cancellations via the MINDBODY app.
‘No show’ or late cancel is loss of business for us and therefore a class pass will be charged to you for the session. Please respect our policies to avoid losing a class pass and be fair to all clients waitlisted.
I have/had an injury, condition, pain that could impact my class
Our classes have been designed for a group workout and not for an injury rehabilitation. Always advise your instructor of any injury or pain you have that should be considered for your workout. We recommend that you make contact with the studio prior to attending your first class to discuss any injury or condition to ensure the class will be suitable for you and we can plan modifications accordingly. In some circumstances your injury may exceed the expertise of our instructors and we will recommend you see your health professional for further advice on your rehabilitation goals.
How many sessions per week should I attend?
We encourage you to balance your exercise routine with work, rest, and leisure for your health and well-being. We generally recommend 2-4 pilates sessions per week, depending on your own fitness goals.
Pregnancies
Please contact us directly for attendance during pregnancy. If you are new to Pilates, we recommend private pregnancy classes. For current clients, you may attend group classes until end of 1st trimester. Moving forward, due to your safety being our first priority, we offer private customised pregnancy sessions.
Please advise us if you need to place your class pass on hold and we will extend your expiry date for when you are ready to return.
Age Limits and Restrictions
Pilates Performance Studio does not offer childcare services. You must be at least 16 years of age to attend our classes. Children younger than this age will not be permitted into our studio and are not able to be left in the reception area or the studio while you attend classes. This is not a safe environment for children and could cause disruptions to other clients.